COVID-19

Thursday 14/05/2020

WE ARE OPEN FOR NEW AND EXISTING CUSTOMERS

We are now taking enquiries for new rentals and offering our popular FREE TRUCK and TWO MEN move-in service.

We can also allow access to existing customers of SpaceMax with social distancing measures in place under COVID-19 LEVEL 2.

With New Zealand Government level 2 restrictions in place, we ask that if you choose to access SpaceMax you:

Only access SpaceMax if you have no signs of COVID-19 symptoms. https://covid19.govt.nz/covid-19/about-covid-19/covid-19-symptoms/
Only access SpaceMax if necessary. The less interaction during level 2 the better.

Use your PIN code to access SpaceMax so there is a log of who has accessed the facility.

Only access SpaceMax with people from inside your bubble.

You may now enter the SpaceMax office. This will be restricted to one customer at a time. Please respect the barriers we have in place for the safety of our staff and customers.

We will be cleaning the facility regularly but please use masks, hand sanitizer and gloves if you have them.

If you are needing to move items from storage that require a truck or 3rd party helpers please give us advanced notice so we can accommodate your needs.

Please keep safe.

 

 

Tuesday 28/04/2020

OPENED FOR NEW RENTALS & EXISTING CUSTOMERS

We hope everyone is well.

The New Zealand Government has advised that we are in COVID-19 LEVEL 3 from today, Tuesday 28/04/20.

 We are now taking enquiries for new rentals and offering our popular FREE TRUCK and two men move-in service

 We can also allow access to existing customers of SpaceMax with social distancing measures in place under COVID-19 LEVEL 3. 

 With New Zealand Government level 3 restrictions in place, we ask that if you choose to access SpaceMax you:

  • Only access SpaceMax if you have no signs of COVID-19 symptoms.  https://covid19.govt.nz/covid-19/about-covid-19/covid-19-symptoms/
  • Only access SpaceMax if necessary. The less interaction during level 3 the better.
  • Use your PIN code to access SpaceMax so there is a log of who has accessed the facility.
  • Only access SpaceMax with people from inside your bubble.
  • Keep away from the SpaceMax office. A manager will be onsite but there is to be no contact by customers. If you need to communicate with the manager please call 098367019
We will be cleaning the facility regularly but please use masks, hand sanitizer and gloves if you have them.
 
If you are needing to move items from storage that require a truck or 3rd party helpers please give us advanced notice so we can accommodate your needs.
 
Please keep safe.

Thursday 02/04/2020

We hope everyone is well.

The New Zealand Government has issued a minor update regarding Self Storage facilities on the website. https://covid19.govt.nz/government-actions/current-covid-19-alert-level/essential-businesses/ 

Spacemax remains in lockdown with access for essential services and businesses only.

 However, if for any reason you require an essential item from your storage unit, please email us at henderson@spacemax.co.nz with what it is and a contact phone number. Chanelle, the store manager, will get back to you and we will facilitate as best we can.

 The more everyone can isolate, the better chance we have of returning to normal in three weeks. 

 Please take care of yourselves, your family and your community. 

 

Monday 30/03/2020

Due to level 4 lockdown of all non-essential businesses due to Covid-19 our store is closed to all but essential services.

If you are a Government listed essential service https://covid19.govt.nz/government-actions/covid-19-alert-level/#essential-businesses or require MPI clearance for an essential service please ring (09) 836 7019 to get access over this period.

Thank you to everyone for your patience in these unprecedented times and especially to our frontline workers keeping us safe.We are filled with gratitude for your support.

 Tuesday 24/03/2020

As New Zealand moves to Level 4 in its COVID-19 response, we know this will be a very stressful time and your primary focus will be to ensure the safety of your family and communities.

 However, we would like to reassure you that Spacemax will continue to operate with the same level of client service we have always provided and will provide you with regular updates. 

 Any changes will be emailed to you and posted on our website and Facebook pages.

 We are confident that we’ve taken the necessary steps to support our customers through this period best. All of our team will be working from home. The Spacemax Self Storage business continuity plan is currently in action, and we are equipped with all the tools we need to support our customers. Our operations have contingency processes that ensure our ability to take your phone calls, answer emails and communicate regularly with you is not compromised in any way over the coming weeks.

 Spacemax Self Storage remains committed to supporting our customers and staff through the impacts of COVID-19.  You can find more information on the current COVID-19 status on the government website here https://covid19.govt.nz/.

 We ask that any customers coming on-site today and Wednesday only come in if necessary and practice safe, hygienic practices.  This includes:

 

  • Using hand sanitizer before touching surfaces

  • Do not enter if showing any symptoms of Covid19

  • Wipe down keypads; door handles, trolley handles before and after use.

  • Maintain a distance between people of at least 2M.

 

Our team will also regularly be through the store sanitizing all surfaces.  We ask that you don’t enter the office unnecessarily, payments can be made online, over the phone or internet via credit card (thought the website), or through direct debit, if you have that enabled.

 If you are an individual or an entity that has items in a storage unit of an essential business https://covid19.govt.nz/government-actions/covid-19-alert-level/#essential-businesses and will require access over this time, please contact us when you are able.

 Our experienced staff are here to help you. Please contact us on (09) 836 7019 or at henderson@spacemax.co.nz if you have any questions.

 Please take care of yourselves, your family and your community.